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Q & A - In-depth look

Pinbud: Can you tell us a bit about the history of this business? How, when, and why was it started?
Laura Anderson: The business was originally formed in 1995, and was started because of a gap in the market for a good commercial removal company in Scotland

Pinbud: Are you a local based business or part of a large national company or franchise?
Laura Anderson: We are based in Scotland, with 3 offices.

Pinbud: How many employees does this business have? Is it a large or a small company?
Laura Anderson: There are 26 full time staff throughout all the branches

Pinbud: Have you experienced any major challenges in starting or running your business?
Laura Anderson: Yes a few, probably maintaining the right level of sales and marketing

Pinbud: What is your market niche? Who is your typical customer?
Laura Anderson: Anyone company wishing to move in Scotland is a potential customer

Pinbud: What sets you apart? How do you distinguish your business among the competition?
Laura Anderson: All our services are in house, no services are sub contracted out

Pinbud: What is the secret of your success?
Laura Anderson: Good telesales people, and good online marketing

Pinbud: How do you “give back” and support your community?
Laura Anderson: We recycle office furniture to charities which helps third world countries and our environment

Pinbud: What are your plans for growth?
Laura Anderson: In the next year, more vehicles on the road

Pinbud: Have you identified any major challenges or opportunities for your business?
Laura Anderson: There are major opportunities online, you just have to find them and exploit them

Pinbud: What is your marketing strategy and what role does online advertising play in your plans?
Laura Anderson: We have specialist software and an in house marketing team, as online is foremost where we are found

Pinbud: What do you think of PinBud? Is it just another directory where you listed your business, or do you also expect direct service requests from our users?
Laura Anderson: Pin bud is great, and we hope to see some good exposure from the site. We are already hitting high on google with pinbud

Pinbud: Have you ever had unhappy customers and how did you deal with such situations?
Laura Anderson: Each customer is very different, and if there are issues they are normally resolved very quickly and efficiently

Pinbud: How would you react to online negative reviews?
Laura Anderson: Never had anything like that

Pinbud: What are your tips or top recommendations to your customers?
Laura Anderson: Make sure you come back to Skyline for a first class removal service in Scotland

Pinbud: How do you see the future of your industry?
Laura Anderson: Business has picked up substantially over the last 6 months, and companies are starting to expand and move their businesses again.

Pinbud: Do you have any recommendations to other professionals or beginners in your industry?
Laura Anderson: Always respect your customers

Pinbud: What is the one thing most people don’t know about you?
Laura Anderson: We have just launched our new crate hire division, Skyline Crate Hire

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Portfolio

Daily Record Glasgow

Skyline Relocation were the main contractor awarded the contract for the complete office removal of The Daily Record & Sunday Mail to their new offices at One Central Quay in Glasgow. The move involved project move management and crate hire services.

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