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Business slogan
"Crate Hire Across The UK"

Q & A - In-depth look

Pinbud: Can you tell us a bit about the history of this business? How, when, and why was it started?
David Cairney: Nationwide Crates have several depots in the UK. We started the business because we were outsourcing our crates and didn’t have full control of the customer services aspect

Pinbud: Are you a local based business or part of a large national company or franchise?
David Cairney: We are a UK wide company with approx. 7 offices throughout the UK

Pinbud: How many employees does this business have? Is it a large or a small company?
David Cairney: We are an SME with 15 staff, but with a large client base in the UK

Pinbud: Have you experienced any major challenges in starting or running your business?
David Cairney: Getting our internet marketing right, and making the right choices of marketing.

Pinbud: What is your market niche? Who is your typical customer?
David Cairney: Our customers range from councils, NHS, removal companies wishing to outsource their crate hire, or any company planning to move office

Pinbud: What sets you apart? How do you distinguish your business among the competition?
David Cairney: Our clients are appointed a business manager, who deals with every process of their order, even down to invoicing

Pinbud: What is the secret of your success?
David Cairney: Giving people a reliable crate hire service in the UK

Pinbud: How do you “give back” and support your community?
David Cairney: We support some local charities with fund raising

Pinbud: What are your plans for growth?
David Cairney: Our expansion plans would be more depots in Scotland

Pinbud: Have you identified any major challenges or opportunities for your business?
David Cairney: Repeat business and referral business is paramount for Nationwide Crates, and that’s where we succeed.

Pinbud: What is your marketing strategy and what role does online advertising play in your plans?
David Cairney: Online advertising is everything to us, and we have full time marketing people on board making sure we are at the top of our game (and google)

Pinbud: What do you think of PinBud? Is it just another directory where you listed your business, or do you also expect direct service requests from our users?
David Cairney: We all love pin bud, it’s the new best business directory!! We do hope we will get some direct customers.

Pinbud: Are you offering any guarantees or warranties to your customers?
David Cairney: We offer next day delivery service, and we guarantee our crates are always clean

Pinbud: Have you ever had unhappy customers and how did you deal with such situations?
David Cairney: We havn't which is great for us, we provide a very seamless crate hire service

Pinbud: How would you react to online negative reviews?
David Cairney: We have never had to deal with that, and hope we don’t in the future

Pinbud: What are your tips or top recommendations to your customers?
David Cairney: Nationwide Crates are where to go for crate hire in the UK

Pinbud: How do you see the future of your industry?
David Cairney: With the telesales staff now in place, we see the company going from strength to strength

Pinbud: Do you have any recommendations to other professionals or beginners in your industry?
David Cairney: Make sure your website is rich in content, so the search engines can find you.

Pinbud: What is the one thing most people don’t know about you?
David Cairney: We are a family run business, and 60% of the staff are family running the depots in the UK

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